HealthFund Solutions (“HFS”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, maintain, disclose, and safeguard your personal information when you use our website or otherwise communicate with us and use our services, including our SMS text outreach and marketing programs, messages, form submissions on the Website, and other electronic messages between you and us or by phone or mail. By providing your phone number, logging into our site and using our services, you consent to the practices described in this Privacy Notice.  Please read this Privacy Notice carefully.

 

CONFIDENTIALITY

Except as otherwise provided in this Privacy Notice, we will keep your Personal Information private and will not share it with third-parties, unless we believe in good faith the disclosure is necessary to: (i) comply with a court order or other legal process; (ii) protect the rights, property, or safety of HFS or another party; (iii) enforce the Terms of Use or this Privacy Notice; or (iv) respond to claims that any posting or other content violates the rights of third-parties. SMS opt-in or phone numbers for the purpose of SMS are not shared with any third-parties or affiliate companies for marketing purposes.

 

PERSONAL INFORMATION WE COLLECT

Personal Information We Collect Directly From You

You do not need to register to use our website. However, there may be instances where you voluntarily submit information that personally identifies you (“Personal Information”), which may include (i) name; (ii) telephone number; (iii) e-mail address; (iv) organization; and (v) mailing address.

Data We Collect From Others About You

We may collect your Personal Information from hospitals through a referral form on our website or by other electronic means.

Data We Collect Automatically

We automatically collect certain technical information relating to your device you use to visit our website. Data that we collect automatically includes: (a) device information; and (b) log data (such as IP address, browser type, and usage data).  Specifically, we use cookies, flash cookies, web beacons, and similar technologies to help us understand your activity on our website.  A “cookie” is a small piece of data that a website can send to your browser, which may be stored on your device. “Flash Cookies” are locally stored objects to collect and store information about your preferences and navigation to, from, and on our website.  Flash cookies are not managed by the same browser settings as are used for browser cookies.  “Web Beacons” are small electronic files (also referred to as clear gifs, pixel tab, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Data that we collect automatically includes your: (i) internet protocol (“IP”) address(es); (ii) domain servers; (iii) device location; (iv) device identification information; (v) types and configurations of web browsers used to access the website; (vi) referring source which may have sent you to the website; (vii) the actions taken on our website (e.g., links that you click) as well as other sites that you may visit; and (viii) other information associated with the interaction of your browser and the website (collectively, “Traffic Data”).

The information we collect automatically is statistical data and may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our website and to deliver a better and more personalized service, including enabling us to (i) estimate our audience size and usage patterns; (ii) store information about your preferences, allowing us to customize our website according to your individual interests; (iii) speed up your searches; and (iv) recognize you when you return to our website.

 

HOW WE USE YOUR INFORMATION

To the extent permitted by applicable law, we use your Personal Information for various purposes, including without limitation: (i) text outreach, to discuss eligibility for our services and programs or to discuss a referral; (ii) marketing, to inform of eligibility for our services and programs; (iii) manage and maintain our relationship with you, including responding to an inquiry, question, or comment made by you and providing you with customer support; (iv) communicate important notices to you, such as information about changes to this Privacy Notice, our website, and service updates as well as regarding confirmations, technical notices, updates, security alerts, and support and administrative messages; (v) carry out analytics and market research and internal reporting to enable us to plan, develop, and improve our website, our services, and marketing activities, and gather general demographic information about website users; (vi) create a profile about you to help us personalize our communications to you, including to ensure that you receive relevant marketing communications based on your actions on the website or your geographic location based on your IP address; (vii) prevent, detect, investigate, and take action regarding unlawful or potentially unlawful activities, suspected fraud situations involving potential threats to the safety of any person, violations of our Terms and Conditions  or this Privacy Notice, and to protect or enforce our legal rights; (viii) manage or transfer our assets or liability in the case of an actual or potential acquisition, disposition, or merger; (ix) for management of user accounts and other administrative matters; (x) to carry out our obligations and enforce our rights arising out of any contracts entered into between you and us; and (xi) any other reasonable purpose arising from or related to the services that are otherwise not prohibited under applicable law.

 

HOW WE USE YOUR INFORMATION

To the extent permitted by applicable law, we use your Personal Information for various purposes, including without limitation: (i) text outreach, to discuss eligibility for our services and programs or to discuss a referral; (ii) marketing, to inform of eligibility for our services and programs; (iii) manage and maintain our relationship with you, including responding to an inquiry, question, or comment made by you and providing you with customer support; (iv) communicate important notices to you, such as information about changes to this Privacy Notice, our website, and service updates as well as regarding confirmations, technical notices, updates, security alerts, and support and administrative messages; (v) carry out analytics and market research and internal reporting to enable us to plan, develop, and improve our website, our services, and marketing activities, and gather general demographic information about website users; (vi) create a profile about you to help us personalize our communications to you, including to ensure that you receive relevant marketing communications based on your actions on the website or your geographic location based on your IP address; (vii) prevent, detect, investigate, and take action regarding unlawful or potentially unlawful activities, suspected fraud situations involving potential threats to the safety of any person, violations of our Terms and Conditions  or this Privacy Notice, and to protect or enforce our legal rights; (viii) manage or transfer our assets or liability in the case of an actual or potential acquisition, disposition, or merger; (ix) for management of user accounts and other administrative matters; (x) to carry out our obligations and enforce our rights arising out of any contracts entered into between you and us; and (xi) any other reasonable purpose arising from or related to the services that are otherwise not prohibited under applicable law.

 

DISCLOSURE OF YOUR INFORMATION

We share certain categories of Personal Information we collect from you in the ways described in this Privacy Notice, including as described below: (i) to service providers for marketing outreach; (ii) for legal obligations, to comply with applicable laws, regulations, and legal processes; (iii) we share anonymized Personal Information with third-parties to enable them to run statistical research on individual or aggregate industry trends; (iv) with our business partners who assist us in performing core services (such as hosting, billing, fulfillment, or data storage and security) related to the operation of our services, and those business partners shall be bound to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Notice, and they will only use your Personal Information to carry out their specific business obligations to us and to provide requested services; (v) to another person in connection with a merger, sale, or acquisition; (vi) with your consent; and (vii) for any other purpose disclosed by us when you provide the information.

 

OUR DATA RETENTION PRACTICES

We retain your Personal Information for only as long as we need it to provide our products and services, operate our business, and comply with our legal obligations. When we decide how long to keep your Personal Information, we keep in mind the nature and sensitivity of the information, the potential harm from unauthorized use, the reasons we collect the Personal Information, and our legal obligations.

 

OPT-OUT

To opt out of receiving communications from HFS, you may contact us directly at 800-304-4005.

 

PROTECTION OF YOUR INFORMATION

We follow industry standards on information security management to safeguard sensitive information, such as financial information and any other Personal Information entrusted to us. Our information security systems apply to people, processes, and information technology systems on a risk management basis. No method of transmission over the Internet, or text is completely secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

 

IN THE EVENT OF A SECURITY BREACH OF YOUR PERSONAL INFORMATION

If we determine that your Personal Information has or may reasonably have been disclosed due to a security breach of our systems, we will notify you in accordance with and to the extent required by applicable state and federal law using the information that we have on file.

 

CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date.  If you continue to use the website or services after those changes are in effect, you agree to the new Privacy Notice. We encourage you to review the Privacy Notice  whenever you access the website or otherwise interact with us to stay informed about our information practices and the choices available to you.

 

SUPPLEMENTAL NOTICE FOR CERTAIN U.S. RESIDENTS

For additional information for residents of U.S. States that provide their residents with certain rights with respect to Personal Information click here.

 

TRANSFERS OF PERSONAL INFORMATION

Your Personal Information may be stored, transferred to, or processed in any country where we have business operations or in which we engage service providers.  These countries may be outside of your country of residence and may have different data protection laws than in the country in which you initially provided your data.  If you are a user located outside of the United States or the county to which your information may be transferred, you understand (and as permitted under applicable law, consent to) having any Personal Information processed in the United States or such country.  When we transfer your Personal Information, we will protect that data as described in this Privacy Notice.

 

CONTACT US

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at 800-304-4005.

 

Most Recently Updated [11/15/24]